FAQ - Universo Discovery

1. How does the purchasing process work at Universo Discovery?
At "Universo Discovery," we sell products that are shipped directly from partner suppliers. After placing your order, our partner processes and ships the product directly to you, allowing us to offer competitive prices.

 

2. What is the delivery time for orders?

Delivery times vary depending on the supplier's country of origin and the destination. Since each order is processed individually, we recommend checking our shipping policy for detailed information. If you have any questions or need further assistance regarding your delivery, please feel free to contact us, and we’ll be happy to assist you.

 

3. How much does shipping cost?
Shipping costs vary based on the destination and the weight of the product. The exact amount will be displayed at checkout. Occasionally, we offer free shipping on selected products or for orders above a minimum value.

 

4. Will I have to pay import fees?
Depending on the destination country, customs or import fees may apply and are the customer's responsibility. Please check the applicable fees before finalizing your purchase.

 

5. How can I track my order?
After shipment, you will receive a tracking code via email to monitor the delivery status directly on the carrier's website.

 

6. What happens if my order is delayed?
While we do our best to meet deadlines, delays may occur due to external factors such as customs. If your order is delayed, please contact us so we can assist you in resolving the situation.

 

7. What if I'm not satisfied with the product?
We do not accept returns as the products are shipped directly from our suppliers. We recommend carefully checking descriptions and sizes before making your purchase.

 

8. Can I cancel or change my order after purchase?
If you need to cancel or modify an order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes after processing.

 

9. What if the product arrives damaged or incorrect?
If the product arrives damaged or does not match what was purchased, please contact our customer support team. We will request photos of the item and help resolve the issue directly with the supplier.

 

10. How can I contact customer support?

Our team is here to help!
You can contact us by email or via chat. We respond within 24 hours.